Job Details

Code
HR07
Title
IT Technical Support/Help Desk Engineer
Description

Job Specifications • Troubleshooting user problems, software, hardware & mobile. • Install and configure users’ PCs, Mail, and different desktop applications • Support users issues across various IT Systems • Handling user network problems. • Handling user physical reallocation. • Maintaining users’ requests on Service Desk, Phone Calls and IM. • Tracking and maintaining IT assets on Service Desk. • Troubleshooting, fixing and testing physical networks elements (Nodes, Patch Panels and cables). • Build and update OS system images for various users’ types. • Maintaining laptop backup. • Troubleshooting OS problems and solving applications issues. • Report problems feedback and make documentation.

Requirements

• Bachelor degree in Communications • 2-3 Years Experience in a similar job • Resident of Cairo • Age should be below 27 years • Basic knowledge in administrating MS Active Directory. • Basic knowledge in administrating MS Exchange server. • Strong computer hardware knowledge. • CCNA Certificate preferred. • MCSA 2012 Certificate preferred. • Work under stress. • Teamwork ability. • Hard Worker.

Location
Cairo

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